Frequently Asked Questions (FAQ)

How are your doormats made?

Poppy Patio Co. doormats are made from 100% coir with a vinyl backing. All designs are hand drawn and unique to Poppy Patio Co., then professionally printed in the USA. Every order is packed with care by the Poppy Patio Co. team, then shipped out to you as quickly as possible.

When will my order ship?

Poppy Patio Co. doormats are sold using a pre-order model at this time, which means it will take about 3 weeks after pre-orders close for the doormats to ship out to you. Once shipped, orders take anywhere from 2-7 days to arrive at their destination (depending on the shipping speed you use at checkout). Please check product listings for more accurate shipping estimates and thank you for supporting our small business!

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at poppypatioco@gmail.com. Items sent back to us without first requesting a return will not be accepted. See our return policy for more details.

How do I clean my doormat? Will my design last?

Poppy Patio Co. doormats are professionally printed in the USA, ensuring the design lasts as long as possible. That being said, doormats are made to be walked on and some fading is expected over time. To prolong the life of your doormat and its design, keep the doormat in a covered area away from the direct elements (rain, sun, etc.). If the doormat does get very wet, turn upside down and drape over something to dry. To clean, simply shake out the mat or roughly sweep it. 

Will you sell products other than doormats?

Yes! Yes! Yes! Stay tuned. :)